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Terms and Conditions

Basic Website Information
Contact Information
Discounts
Gifts
Payment
Privacy Policy Overview
Returns & Exchanges
Safety
Shipping
Special Orders
Terms of Use
Website Security

CONTACT US

By Telephone:

724-379-4850 - You can call us any time. SilverCrow Creations makes every effort to answer your call with a live person. However, this is not always possible. Our Voice Mail is secure, so feel free to leave a detailed message.

By Fax:

724-379-4851 - Any Time.

By Email:

General Information: turbo@silvercrowcreations.com
Expedited Service: hurry@silvercrowcreations.com
Webmaster: webmaster@silvercrowcreations.com

By Mail:

SilverCrow Creations
999 McKean Ave
Donora, PA 15033 USA

SilverCrow Creations is mail-order and internet sales only. Occasionally we participate in retail and wholesale trade shows. We do not have a brick and mortar retail location.

BASICS

Many of our products are handmade by artists and skilled artisans.

We try to keep all merchandise in stock, but occasionally items must be backordered. We know this is an inconvenience. If you need something immediately, please email us at hurry@silvercrowcreations.com or call us at 724-379-4850. We’ll do our best to get you what you need when you need it.

If something is out of stock, most of our merchandise is replenished to stock within 60 days and shipped immediately upon arrival. There is no charge for shipping/handling on backordered items. In some cases, we are not able to provide backorder service. In either case, it will be noted on your invoice/packing slip.

All prices are listed on SilverCrow Creations' website in US Dollars ($).

SilverCrow makes all rubber stamps to order - just for you! So, orders with rubber stamps included may take a little longer. If you are in a hurry for a special project or gift, please email us at hurry@silvercrowcreations.com or call us at 724-379-4850.

SilverCrow creations makes every effort to use recycled materials to package your items.

Prices subject to change without notice.

DISCOUNTS

Discounts and discount codes are issued at the discretion of SilverCrow Creations management. Discounts can be found on Omar's Specials. Shipping and Handling is calculated on the entire amount of the order before the discount is taken and before gift certificates are applied. Discounts cannot be combined with other offers. Discounts are for retail on-line orders only. To be notified of sales and other notable changes to the SilverCrowCreations.com website, please sign up for our mailing list.

 

SHIPPING

SilverCrow shipping & handling charges depend on where your order is shipped and on what you buy. SilverCrow Creations uses the USPS (United States Postal Service), FedEx (Federal Express) and UPS.

Packages are shipped the best way possible for the shipping charge. Reduced rates are always surface rates.

Shipping rates do not include insurance. If you wish to have your package insured, please indicate this on your order in the comments section.

Faster service is available at an extra cost if all items are in stock. Please call 724-379-4850 by 12:00 NOON USA Eastern Time to make arrangements for packages to be shipped the same day. While we cannot always accommodate faster shipping, we will do our absolute best to try!

We want to be sure that your receive your order in a timely manner, so we process your orders as fast as we can. All orders shipped to United States addresses include tracking and delivery confirmation. We are not responsible for packages once the carrier designates the package as delivered.

If your order is shipped outside the USA, we provide a tracking number.. Many countries fail to update the tracking information. Because of the different customs requirements in countries outside the USA, we are not responsible for a package once it leaves the USA. This includes lost, stolen and held packages.

Shipping Rates

Order Amount USA, Territories
& Military Mail
Canada Everywhere Else

$5.75

up to $50 $10.50 $14.75
up to $100 $6.75 $12.75 $17.25
up to $150 $7.75

up to $200 $8.75 $17.25 $26.50
up to $300 $10.75 $26.00 $34.15
up to $400 $12.75 $30.75 $44.10
up to $500 $14.75 $34.25 $54.45
over $500 $16.75 $37.00 $60.60

      

Shipping rates are calculated when all items are shipped in one package only. If you are shipping to multiple locations, shipping applies for each location.

SilverCrow may be able to ship more quickly for an extra charge, please call if you need faster service. If all items are in stock and we can get it to the carrier in time, we will do our best to accommodate your needs. Shipping in one package only.

We may be able combine orders to save shipping charges for you. We will not be able to do this automatically. Please notify us in your subsequent orders. Please do not count on email as we may miss your email before we ship your packages. There are times when we cannot combine orders for reduced shipping. Combining orders may delay your first order. We will do our best to accommodate your needs and save you money!

Gifts

There is no extra charge to ship the entire order as a gift. Please enter gift message in COMMENTS box when you check out. We'll include a gift card and send you the invoice

USA, Territories & Military Mail

All orders are shipped via US Mail, FedEx or UPS. Delivery Confirmation or Tracking and Delivery Insurance are provided at no additional charge. Your delivery confirmation and/or tracking information will be emailed to you when your order is shipped. If you have provided an invalid or incorrect email address, we cannot guarantee that you will receive the email. The email will indicate the carrier and include the link to the appropriate website for your tracking or delivery confirmation.

Delivery Insurance does not cover theft from your mailbox or the delivery location you provided or any other loss after the carrier has confirmed delivery.

Military Mail is not always insurable. The risk of non-delivery is the customer's as we cannot guarantee delivery if the carrier does not.

Everywhere Else

We ship most orders via USPS First Class International or USPS Priority International.

Value of contents will be listed as merchandise and must be declared on customs shipping notice. Customs, tax and duty charges are the sole responsibility of the customer.


PAYMENT

SilverCrow Creations preferable form of payment is Credit Card. We accept American Express, Discover, MasterCard and Visa. Our security certificate is provided in the name SilverCrow Creations and is not issued to another party. So, your credit card information, as well as your personal information is secure as provided by the certificate.

We also accept PayPal payments, either from echecks, credit cards or from PayPal balances. Our PayPal account is omar@silvercrowcreations.com.

You can mail Checks and Money Orders to SilverCrow Creations, as well. If you pay by check, we reserve the right to hold your order before sending until the check clears. If your check or money order is dishonored, there is a charge of $25.00.

If, for any reason, you must dispute charges, we ask that you try to resolve these disputes directly with SilverCrow Creations before contacting other agencies. This will save all of us time, distress and money.

SPECIAL ORDERS

We are delighted to help you with special orders of any kind. There is a non-refundable deposit of 100% of the final price (excluding shipping and handling) required. Special orders are not returnable.

RETURNS AND EXCHANGES - DISCREPANCIES - PLEASE CHECK YOUR ORDER CAREFULLY!

SilverCrow wants you to be happy with your purchases. If an item is damaged or missing from your package when you receive it, we will replace it or refund your purchase price if you notify us within 10 days after your order is delivered. Please do not return it without notifying us first.

Please keep the original packaging as it may be necessary for the carrier to inspect it if a claim is to be made. We take pride in our packaging so that when you receive your order, it will be in the same condition as when it left SilverCrow Creations. Please notify us by telephone, by our CONTACT US page, or fax within 10 days of delivery and we will work with you to resolve the problem.

Many of our items are vintage and should not be expected to be as new. Many vintage items will show some wear: this is a natural occurrence and adds to their value. Natural aging of vintage items is not to be considered as damage.

If an item is not damaged, but you still want to return or exchange it, be sure to return it in unused, unopened condition. Return unused items in the original packaging within 10 days of delivery for an exchange, house credit or refund, excluding return shipping charges. Items must be in unused, resalable condition, or we cannot refund or exchange the product. We reserve the right to charge a restocking fee of up to 20%. If the items are damaged when we receive them, we cannot process any exchange, credit or refund. Exchanges and refunds will be made at the same rate paid for the item. (If you bought the item at a reduced price during a website sale, that price will apply). Any additional charges for new items and for shipping exchanged items to you are the responsibility of the customer. Please also indicate the REASON for the return.

Exceptions

Bargain and closeout items, special orders, personalized items, items cut to order (fabric, ribbon, chain, etc.) and grab bags are not returnable. Individual items from grab bags cannot be returned or exchanged. Many apothecary items are non-returnable: including (but not exclusively) candy, gum, cosmetics, elixirs and salves, and bandages. Some jewelry items and findings cannot be returned such as pierced earrings and findings for pierced earrings.

Procedures

Please notify SilverCrow via phone, CONTACT US or fax BEFORE you return any item. We will help determine the easiest way for you to make the return. When you do return items, be sure they are in the original packaging, freight prepaid, to: SilverCrow Creations, Attention: RETURNS, 999 McKean Ave, Donora, PA 15033 USA. Include a copy of the Invoice/Packing Slip that arrived with your order.

Include a note indicating the reason for your return. We suggest that you insure the package as you are responsible for delivering the package to us in good condition as we cannot be responsible for the package you return en route. After we receive returned packages, we will inspect the items and, if an exchange item is available, we can usually process the exchange quickly. SilverCrow house credits will be made within 10-15 days, refunds will be made with in 30-60 days depending on the manner of payment. If you have changed your email address or any other information that we need to process your return, refund or exchange, be sure to let us know of the change in the return package.

Credit card and PayPal credits take additional processing time and may not appear as posted to your account for several reporting cycles. If you paid by check or money order, we will process refunds via SilverCrow Creations check. As we do not accept cash payments, we will not make any refunds in cash. We reserve the right to make any refunds via SilverCrow Check.

SAFETY

SilverCrow Creations sells many items that are not suitable for young children. Some of the products may cause a choking hazard, may contain chemicals that should not be taken internally, or are sharp or otherwise possibly dangerous.

Children under the age of 6 should not be using any of our products, unless stated otherwise in the item description. Children up to the age of 10 should be supervised by adults when using many of our products.

Even rubber stamps may be harmful. Our stamps are made of rubber. Some people suffer rubber and latex allergies and should take the appropriate cautions when using any of the products. Some persons may be hyper-sensitive to substances and chemicals that generally pose no hazard to most persons. Examples are solvents, pigments glues and inks. Some glues are made from natural substances, and although non-toxic, may indeed cause peril to someone suffering an allergy to that substance. An example of this is Coccoina glue, which is made using almond paste and/or oils. Wooden items, particularly in grabbag may also have been finished with peanut oil. So persons with a sensitivity to peanuts should always exercise caution in handling these products. It is also possible that wooden items may splinter - especially our unfinished products. Please handle with care.

Many of our products are vintage and/or imported. These items are sold "as is". And, as they are considered safe in their intended use, modification of these items may create a dangerous situation. For example, the amulets and vials used in folk religions are meant to remain sealed. Their contents should not be eaten or handled improperly. Under normal circumstances, even breakage should cause no risk. But please exercise caution when handling these items. Other folk religion products and other products such as powders, incense, herbs, etc., should also be used with caution as well.

Some items, such as charms and nichos (although not exclusive to these), contain metal and/or glass and may be sharp. As with all sharp objects (including scissors and shears), safety should be of concern.

Individuals with hyper allergenic history should not use or touch rubber stamps or other products unless they are certain that doing so will pose no health hazard. As many of our products are sold unpackaged, it is possible that these items may have come into contact with some item that may pose risk to hyper-sensitive people. Please use caution.

Please burn candles and incense in a well-ventilated room. Never burn anything unattended. Please keep these items from the reach of children.

SilverCrow offers many religious and metaphysical products. We cannot warranty the effectiveness of the information we provide in the use or historical background of the products and their usage is for your entertainment. These are not to be interpreted as a claim, guarantee or warranty of their effectiveness. These are products for use by adults. Some stones and rocks that we provide can be toxic if ingested. We have made every effort to indicate when there is a danger in use of a product. The alleged properties and powers of saints and other spiritual figures are based on historical anecdote and not scientific research. Our products are meant for entertainment and personal enhancement, study and as aids to meditation and spiritual growth. If  you do believe that you have a serious health problem or are in need of psychiatric or medical care, please consult a licensed professional, as these products cannot replace the expertise of the professionals.

PRIVACY POLICY OVERVIEW

We do not share your information without your permission. SilverCrow Creations does not provide tracking information or any other information specific to you to anyone. Please see our entire Privacy Policy as posted for additional information.

SilverCrow Creations uses Constant Contact for our email list. We do not automatically register you to receive our email. If you do choose to opt out, a link is provided at the bottom of each email which makes it easier for you. We do not sell our customer lists to anyone for any reason.

We may disclose information to agencies and authorities with whom we are legally required to cooperate under the investigation of illegal activity and fraud. This, for example, may be required of us in response to a warrant, court order, subpoena, or other legal process.

TERMS OF USE

We hope you enjoy yourself while browsing SilverCrow Creations website. We have developed the SilverCrow Creations website as a service to our customers. Please review the following basic rules that govern your use of this site. Please note that your use of this site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. SilverCrow Creations reserves the right to the content of this agreement at any time. By using the site after a change, you agree to follow and be bound by any and all of SilverCrow's changes. Should you have any questions concerning any of our policies, please contact us.

Site Contents

Unless we state otherwise, all design and content featured on the SilverCrow Creations website are owned or licensed by SilverCrow Creations. The contents of our site are solely for your personal, noncommercial use. Any other use of SilverCrow's website and its content is prohibited. It is allowable to download and copy any portion of this site for your personal use. Any forwarding of this information does not transfer to you the rights owned by SilverCrow Creations. For use of our Art Rubber Stamps in your artistic work for sale, each use must be an impression of the stamp. You may not reproduce the image by any other means. For more information, please call us at 724-379-4850.

Proviso

SilverCrow Creations does not warrant that the function or operation of SilverCrow Creations website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a user of SilverCrow's website, you assume full responsibility for any costs associated with servicing of equipment used in connection with use of the website. As a user of SilverCrow's site, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk.

SilverCrow Creations shall not be liable for damages of any kind related to your use of or inability to access this site. If you are dissatisfied with SilverCrow's website, its contents or any of these terms, we would like to hear from you. However, your sole and exclusive legal remedy is to stop using the site.

Site Accuracy (including Pricing Information and Product Descriptions)

SilverCrow Creations makes every effort to provide the most current and accurate information on this site at all times. However, there may be occasions when some of the information featured on SilverCrow's website may be incomplete, inaccurate or out-of-date. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order.

SilverCrow Creations presents its content 'as is' and makes no claims to its accuracy, either expressed or implied. SilverCrow Creations reserves the right to correct errors or to update product information at any time without prior notice. In the event that a product is listed at an incorrect price, SilverCrow Creations has the right to refuse or cancel any orders placed for product at the incorrect price, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, SilverCrow Creations will issue a credit to your credit card account in the amount of the incorrect price.

Availability

SilverCrow Creations takes pride in providing you with unique, exciting and out of the ordinary products, including vintage items. As a result, many of these products are only available in limited quantities or take quite some time to replenish stock. When an item is no longer available we make every attempt to remove from the site immediately. If an item is currently on back order, we make every attempt to include this information with the item on the site. However, there are times when we are unable to update the website immediately when a shortage is incurred. Most of the time we are able to update availability before your item is fulfilled, and you will not be charged for the item. Occasionally, your order is in process when we discover that the item/s is/are not available. We will adjust the order and remove that product from the order and issue a refund. Sometimes we know that an item will be back in stock soon. In this case, we will not issue a refund unless you request us to do so. We will ship the item at no additional charge when it arrives in stock. If you prefer a refund for the item, please notify us.

If something is out of stock, most of our merchandise is replenished to stock within 60 days and shipped immediately upon arrival. There is no charge for shipping/handling on backordered items. In some cases, we are not able to provide backorder service. In either case, it will be noted on your invoice/packing slip.

Please feel free to contact us if you need to know availability of a product on this site.

Product Representation

SilverCrow Creations endeavors to display and describe as accurately as possible all of the products that appear on SilverCrowCreations.com. Actual colors and perspective depend on your computer monitor, and we cannot guarantee that your monitor's display of any item will be accurate.

Indemnification

You agree to indemnify, defend, and hold harmless SilverCrow Creations,  its agents, affiliates, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing SilverCrowCreations.com by using your account or your computer.

Links to Other Sites

SilverCrow Creations website may contain links to other sites that are operated by unrelated third parties. SilverCrow Creations is not responsible for the privacy policies, content or any other claims made by these third party websites.

Website Security

SilverCrow Creations maintains a secure website. Our shopping cart is provided by 3dCart. SilverCrow Creations' security certificate is not shared by other websites: it is our own and is verified.